Contents
Preface for Instructors
Introduction for Writers

Part 1  Understanding the Technical Communication Environment
1 Introduction to Technical Communication
2 Understanding Ethical and Legal Considerations
3 Writing Technical Documents
4 Writing Collaboratively

Part 2   Planning the Document
5 Analyzing Your Audience and Purpose
6 Researching Your Subject
7 Organizing Your Information

Part 3  Developing and Testing the Verbal and Visual Information
8 Communicating Persuasively
9 Emphasizing Important Information
10  Writing Correct and Effective Sentences
11  Designing Print and Online Documents
12  Creating Graphics
13  Evaluating and Testing Technical Documents

Part 4  Learning Important Applications
14  Corresponding in Print and Online
15  Applying for a Job
16  Writing Proposals
17  Writing Informational Reports
18  Writing Recommendation Reports
19  Writing Lab Reports
20  Writing Definitions, Descriptions, and Instructions
21  Making Oral Presentations

APPENDIX   Reference Handbook
Selected Bibliography
References
Index
Index of Selected Features

Achieve with Technical Communication combines an interactive e-book with high-quality multimedia content and ready-made assessment options:

• Fully customizable, pre-built writing assignments that expand on the cases in Part 4, guiding students through multiple drafts and helping them to focus on key goals for each genre
• LearningCurve adaptive activities covering the first ten chapters of the text as well as the most serious grammatical errors and ESL topics
• End-of-chapter cases that offer convenient downloads of the documents students need to work with
  Digital writing tutorials that suggest ways to use free or common tools
• A test bank that supports summative assessment.
   

Strategies for Online Communication boxes explore how issues of digital communication are handled by workplace professionals. Actual professionals share their strategies and insights on managing recurring content, crowdsourcing data and information, using multiple modalities in technical communication documents, and moderating user forums. Each feature includes annotated examples.
 
New coverage of nontraditional resumes and online interviews enhances existing guidance on finding a job. Coverage of  the essentials of creating a traditional cover letter, resume, and other job application materials is joined by new material illustrating alternate resume formats, including infographics and video resumes, along with realistic tips on when and whether to consider these options. Chapter 15 also adds new material on preparing for and participating in online job interviews.
 
A heightened focus on the relationship between print and digital provides students with the framework and support they need to read, conceive, and create content across mediums and platforms. Enhanced with examples, this renewed emphasis includes new coverage on leveraging the benefits of both media in the same end-user context and new Tech Tips on designing print and online documents and creating graphics.

New samples and examples throughout the text provide up-to-date models and opportunities for students to analyze real-world technical communication from a variety of contexts, such as comparison-based data visualizations and a video-based tutorial.