Macmillan Learning Accessibility

"We subscribe to a broad definition of disability, which includes but is not limited to physical, sensory, cognitive, intellectual, or developmental disabilities, chronic conditions, and mental illnesses (this may also include addiction). Furthermore, we subscribe to a social model of disability, which presents disability as created by barriers in the social environment, due to lack of equal access, stereotyping, and other forms of marginalisation."
We Need Diverse Books

Upon request, with no additional cost, Macmillan Learning will provide accessible materials such as instructor and student resources (e.g., lecture slides, quizzes, PDFs, etc.), and e-books (or alternate book formats) to Accessibility/Disability Support Services offices for qualified instructors and students with disabilities and for instructors supporting students with disabilities.

We have created helpful articles on our Macmillan Learning Support site. These articles are a quick way to get information on subjects such as using a screen reader in the VitalSource e-book or learning useful tips on creating accessible courses in Achieve.

We also maintain a dedicated e-mail (webaccessibility@macmillan.com) to receive input on any accessibility issues.

We aim to respond to all accessibility requests within two to three business days and fulfill requests within five to ten business days. To obtain accessible materials, please review our accessibility partners’ sites below and/or visit the support site:

Macmillan Learning is also proud to partner with the Royal National Institute of Blind People (RNIB) Bookshare. Bookshare serves users around the world and ensures that content is available to people with print disabilities at the same time as their peers. Bookshare members may download Macmillan Learning textbooks in a compressed, encrypted file and can then read the material using adaptive technology or Braille access devices, such as refreshable Braille displays.

If you are unable to find the accessible materials you need from our partners, please talk with our ChatBot, Millie, and she will assist you. If Millie is unable to answer your question, she will create an accessibility request on your behalf when you type "contact support". Alternatively, contact us via webaccessibility@macmillan.com and we will get back to you as soon as possible. When you make any accessibility request with Macmillan, we will never ask users about private information, such as medical records.

If you are looking for a title from any of our partners at panmacmillan.com, including:

• Bluebird
• Campbell
• Kingfisher
• Harriman House
• Macmillan
• Macmillan Business
• Macmillan Children's Books
• Macmillan Collector's Library
• Mantle
• One Boat
• Pan
• Picador
• Tor
• Two Hoots

Please click the button below to fill out a Trade Alternate Format Request form.

For details on permitted uses of the content please see our Terms and Conditions of use page or contact our Rights Team. Please read the conditions carefully.

At Macmillan Learning, accessibility is paramount. We are currently updating legacy content/materials while simultaneously implementing appropriate internal organisational changes to ensure that future products conform to the WCAG 2.1 AA guidelines.

Our commitment to accessibility extends farther than just within Macmillan Learning. Our staff are actively engaged in industry organisations such as the World Wide Web Consortium (W3C) and the Publishing Accessibility Action Group (PAAG) to stay up-to-date on developing accessibility standards and to promote accessibility throughout our industry.

In 2018, we formed an Accessibility Advisory Board where we discuss and problem solve accessibility issues that universities and students are experiencing on a daily basis. This advisory board has participants from a diverse group of organisations.

In addition to working as quickly as possible to make our products and services accessible, we maintain a dedicated email address (webaccessibility@macmillan.com) to receive input on any accessibility issues. Macmillan Learning also supports and participates in national and international disability-focused initiatives as well as cultivates relationships with developers of assistive technology software, which is essential to evolving our product compatibility.

Internally, Macmillan Learning supports employees with an Employee Resource Group: AVID@ML (Awareness of Visible & Invisible Disabilities), which provides a forum for Macmillan Learning to broaden their understanding regarding people with disabilities by sharing ideas and participating in the disability community. We subscribe to a broad model of disability that includes (but is not limited to) anyone who faces societal barriers due to physical, mental, neurological, or other differences or health conditions. We work to advance awareness and inclusion for people with disabilities at Macmillan Learning through education initiatives. AVID@ML supports Macmillan's mission of creating a diverse and inclusive community, thus we provide a safe space for people with disabilities and their allies to share their stories and be heard. We advocate for an inclusive, respectful, and positive environment by advising senior leadership on policies and practices and emphasising the issues we have in common.

Equity, Diversity, Inclusion, and Belonging efforts at Macmillan Learning are guided by our Diversity Council. This council is composed of department heads across the organisation. They work closely with business leaders to ensure tight alignment with the organisation's overall business strategy and to help institutionalise human capital practices that support and accelerate EDIB goals. Company wide communications from council members speak to strategic accountability, governance and oversight on EDIB related efforts, and integration of EDIB to Macmillan Learning's mission, operations, strategies, and business objectives.

Transparent, current, focused, and accurate information about accessibility is essential for the purchase and sale of technology products and services that people with disabilities can use. Macmillan Learning’s Accessibility Procurement process covers vendors / suppliers who provide digital content, functionality, systems, services or hardware that employees or applicants may interface with including:

• Services involving design, development or testing of content, services or functionality for – or that render interfaces for – the Web, mobile, emails, and voice response.
• Software – whether web, mobile, cloud-based.
• Document services such as design, creation, and implementation of PDFs, presentations, other digital documents, spreadsheets (whether for dialog or analog distribution).
• Video, audio or multimedia – including video, audio, or multimedia content (live or pre-recorded) and media players or other mechanisms for playing and controlling media.
• Telecommunications products – including wired, analog and digital wireless, and Internet based products.
• Self-contained, closed products – Products that have embedded software and are commonly designed in such a fashion that users cannot easily attach or install assistive technology. This includes kiosks, copiers, printers, and other similar types of products.
• Hardware – including desktops, laptops, mobile devices or other handhelds, workstations, and servers.
• Communication channels.

We expect that all technology will be tested for accessibility during the development process and at time of delivery, and that testing protocols and results will be documented and provided to us in a timely fashion. Our organisation may verify testing results at time of delivery.

Suppliers are asked to provide a person / group(s) in their organisation responsible for accessibility generally, including contact information. A series of accessibility support related questions are conveyed to potential new suppliers to improve our understanding of the suppliers accessibility commitment.

It is the responsibility of our suppliers to correct accessibility defects revealed during the development and testing processes and after product delivery to the best of your ability as technology permits.

We expect our vendors to show their commitment to digital accessibility by maintaining a public accessibility statement that includes contact information for the person/s responsible for accessibility.

Page last updated June 7, 2024.