Organizational Communication

Balancing Creativity and Constraint

Ninth Edition

Publication Date: October 27, 2023

Paperback ISBN: 9781319201487

Pages: 448

Striking a Balance Between Creativity and Constraint

Organizational Communication combines the latest research with practical applications of theory. The theme of the text – balancing creativity and constraints – emphasizes the ability to simultaneously consider the enabling and constraining aspects of communication. The goals

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Part I Approaching Organizational Communication
Chapter 1 Communication and the Changing World of Work
Chapter 2 Defining Organizational Communication

Part II Theories of Organizational Communication
Chapter 3 Early Perspectives on Communication in Organizations
Chapter 4 Communication Perspectives on Organizations and Organizing
Chapter 5 Cultural Studies of Organizations and Communication
Chapter 6 Critical Approaches to Organizations and Communication

Part III Contexts for Organizational Communication
Chapter 7 Identity and Difference in Organizational Life
Chapter 8 Teams and Networks: Communication and Collaborative Work
Chapter 9 Communicating Leadership
Chapter 10 Organizational Alignment: Managing the Total Enterprise

Case studies link theory with practice. The case studies at the end of every chapter challenge students to think critically about key concepts and apply their learning to organizational communication scenarios.
What Would You Do? feature boxes in every chapter help students appreciate complex ethical decision making, presenting them with a variety of dilemmas they may face in their lives as students, employees, and citizens.
Everyday Organizational Communication feature boxes in every chapter help students recognize the ways in which organizational theory is already at work in their lives, bridging the gap between academic research and everyday experiences.
Each chapter has been updated with the best current scholarship and accessible, contemporary examples on topics ranging from globalization to social media to diversity, equity, and inclusion in organizations.

New lead author Marianne LeGreco has revised this edition with the latest research and contemporary examples that help students connect organizational communication to the world around them.
The introductory chapter has been revised and reorganized to highlight key issues facing today’s organizations. The chapter contains a new focus on changes in the meaning of work and organizations, and prompts students to consider how the concept of work and organizing has changed in the wake of technological advancements and the COVID-19 pandemic. The chapter has also been revised to examine ethical issues through the lens of equity, setting students up to consider organizational and communication ethics throughout the book.
Chapter 4 has been updated to introduce a more contemporary theory of organizational communication: communicative constitution of organizations. This theory and its approaches highlight the ways in which communication practices construct, create, or constitute various forms of organization. Together with systems perspectives, this chapter examines approaches that center communication in the process of organizing.
Chapter 7 has been heavily revised to consider the role of identity in organizational contexts. In addition, this chapter’s revisions focus on the intersections of identity in the workplace, and consider how issues related to diversity, equity, and inclusion play a role in how identity is shaped and communicated in organizational contexts.

Eric M. Eisenberg

Eric Eisenberg is a Professor of Communication and Dean of the College of Arts and Sciences at the University of South Florida. Eisenberg twice received the National Communication Association award for the outstanding research publication in organizational communication, as well as the Burlington Foundation award for excellence in teaching. Eisenberg is the author of over seventy-five articles, chapters, and books on the subjects of organizational communication and communication theory. He is an internationally recognized researcher, teacher, and consultant specializing in the strategic use of communication to promote positive organizational change. He has worked closely with executives and employees from organizations across a wide variety of industries, including Starwood Hotels and Resorts, State Farm Insurance, and Baystate Health.

Angela Trethewey

Currently a dean at CSU-Chico, Angela Trethewey was previously a professor in the Hugh Downs School of Human Communication at Arizona State University. Her award-winning research exploring the relationships among organizational communication, power, and gendered identities has been published in flagship journals in the field, including Journal of Applied Communication Research, Management Communication Quarterly, and Communication Monographs. She has also edited special issues on topics such as translating scholarship into practice and living with organizational contradictions. Recently, she received the Master Teacher Award from the Western States Communication Association.

Marianne LeGreco

Marianne LeGreco is an Associate Professor of Communication and the Graduate Program Director at University of North Carolina - Greensboro. LeGreco regularly teaches undergraduate and graduate courses in organizational communication, health communication, and food, culture, and communication.

H. L. Goodall, Jr.

The late H. L. (Bud) Goodall, Jr. (PhD, Penn State) was Professor of Communication in the Hugh Downs School of Human Communication at Arizona State University, where he also served as a Senior Fellow in the Consortium for Strategic Communication and as an affiliated faculty member in the Center for the Study of Religion and Conflict.  He was the author or coauthor of many books and articles on organizational and strategic communication, narrative, and ethnography, most recently Counter-Narrative: How Academics Can Challenge Extremists and Promote Social Justice (Left Coast Press, 2010), and with Jeffry Halverson and Steven R. Corman, Master Narratives of Islamist Extremism (Palgrave/Macmillan, 2010).  With coauthors Steven R. Corman and Angela Trethewey, their volume Weapons of Mass Persuasion: Strategic Communication to Combat Violent Extremism won the Best Book award from the Applied Communication Division of the National Communication Association in 2009, and his autoethnographic memoir, A Need to Know: The Clandestine History of a CIA Family won the Best Book award from the Ethnography Division of NCA in 2007. Goodall worked as an organizational consultant for over thirty years.  His clients included high technology organizations, educational institutions, and U. S. military, intelligence, and diplomatic services.  He was listed in Who’s Who in the Social Sciences and was the recipient of the Gerald M. Phillips lifetime achievement award in applied communication scholarship from the National Communication Association in 2003.